Frequently Asked Questions

(一)About R & D And Design

(1)How is your R & D capacity?

Our R & D team has more than 100 people, more than 30 of them have participated in the development of national key projects and large-scale customized bidding projects.Our flexible R & D mechanism and excellent strength can satisfy customers' requirements.

(2)What is the development idea of your products? 

We have a rigorous process of our product development:
Product idea and selection→Product concept and evaluation→Product definition and project plan
→Design, research and development→Product testing and verification→Put on the market

(3)What is your philosophy of R & D?

Specialty in technology, advance in quality and accuracy in services

(4)What are the technical indicators of your products?

The technical indicators of our products include light sensing test, anti-aging test, high and low temperature operation, salt spray test, crash test, vibration test, compressive resistance, wear resistance test, dust test, static interference, battery test, hot and cold start-up test, hot and humid test, standby time test, key life test and so on.The above indicators will be tested by professional testing institutions.

(5)What is the difference between your products in the industry?

Our products adhere to the concept of quality first and differentiated research and development, and satisfy the needs of customers according to the requirements of different product characteristics.

(二)About Product Qualification

(1)What certifications do you have?

We have patents ,CE, CB, RoHS, ETL, CARB, ISO 9001 and BSCI Certificates of our products.

(三)About Production

(1)What is your production process?

1. The production department adjusts the production plan when receive the assigned production order at the first time.
2. The material handler goes to the warehouse to get the materials.
3. Prepare the corresponding work tools.
4. After all the materials are ready, production workshop personnel starts producing.
5. The quality control personnel will do quality inspection after the final product is produced, and the packaging will start if passing the inspection.
6. After packaging, the product will enter the finished product warehouse.

(2)How long is your normal product delivery period?

For samples, the delivery time is within two working weeks. For mass production, the delivery time is one working month after receiving the deposit. The delivery time will be effective after ① we receive your deposit, and ② we obtain your final approval for your product. In all cases, we will try our best to meet your needs.

(3)Do you have MOQ of products? If yes, what is the minimum quantity?

Yes, for the customized products, the MOQ is 500 pcs for bulk. The number of sample is ≤ 20 pcs.

(4)How big is your company? What is the annual output value?

Our factory covers a total area of 1500m² with an annual production capacity of 1.2 million units.

(5)what are the advantages of production?

We have our own production base, have sufficient guarantee in the delivery ability, quality control and fully automated production process.

(四)About Quality Control

(1)What testing equipment do you have?

Constant temperature and humidity test box/Constant temperature oscillator/Salt spray corrosion testing machine/Drop test machine and so on

(2)What is your quality control process?

Our company has strict quality control process.

(3)Can you supply the relevant documentation?

Yes, we can provide the related documents,such as the hardware specification, software instruction and so on.

(4)What is the product warranty?

We guarantee our materials and craftsmanship. Our promise is to make you satisfied with our products. Regardless of whether there is a warranty, our company's goal is to solve and solve all customer problems, so that everyone is satisfied.

(五)About Procurement

(1)What is the procurement process?

The clients confirm the related requirements, such as the functions and the regional market of the application and other details.The clients buy the sample for test, after we receive the payment, we will deliver the sample to the clients. After the test of sample is ok, the client can order the device in bluk.

(六)About Logistics

(1)What is the mode of transportation of products

Normally is by ship, sometime is by air.

(2)Do you guarantee safe and reliable delivery of products?

Yes, we always use high-quality packaging for shipping.  Specialized packaging and non-standard packaging requirements may incur additional costs.

(3)How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way.

(七)About Products

(1)What are your pricing mechanism?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after you inquiried.

(2)What is the warranty of your products?

The warranty is 1 year since the products has left the factory normally .

(3)What are the specific categories of products?

We have provided solutions and products of sharing mobility/smart e-bike/rental e-bike solutions /vehicles positioning and anti-theft.

(八)About Payment Method

(1)What are the acceptable payment methods for your company?

Transfer the payment for goods to our bank account.

(九)About Market And Brand

(1)Which regions does your market mainly cover?

Our products mainly cover Europe, America, Southeast Asia and other regions

(2)Does your company have its own brand?

Yes,TBIT is our brand.

(3)How many clients do you work with?

We work with more than 500 customers around the world.

(4)Does your company participate in the exhibition? What are the specifics?

Yes,the exhibitions we participate are EUROBIKE/CHINA CYCLE/The China Import and Export Fair

(十)About Service

(1)What online communication tools does you have?

Our company's online communication tools include Tel, Email, Whatsapp, Messenger, Skype, LinkedIn, facebook,WeChat,You can find these contacts at the bottom of the website

(2)What is your complaint hotline and email address?

If you have any dissatisfaction, please send your question to sales@tbit.com.cn
We will contact you within 24 hours, thank you very much for your tolerance and trust.